Waiting for The Cable Guy....AT&T Still Processes Repair to Be Done on August 16.....

Yesterday I called AT&T's U-verse customer support to report a problem. 

I am waiting to post what the problem is about until they get it fixed.  (Hint:  they told me it would take 14 days to replace the remote that is defective.....but more on that later.

They told me they would come out today between 2 and 4 PM.

They never showed.

So, I called AT&T and after going through a couple of supervisors, I finally got through to someone in dispatch named Gloria who basically told me that the system scheduled my service call for August 16 (not a misprint.)

So here I am on June 23, thinking that I would have to hunker down for the next six weeks waiting for the AT&T repair guy to show up. 

Gloria apologized, made a call or two and the repair guy is one his way.  This was at 4:35 PM CST.

Gloria's direct dial number is 214-869-4488.  If you are a U-verse customer and the "cable guy" does not show up, call Gloria and she can help.

Stay tuned....