What they are basically doing with the launch of AT&T ConnecTech — is to provide a full suite of in-home services for virtually all technical support needs. With more families having ever-growing complex networks and home-based businesses, this seems like a natural extension of their business.
You don't have to be a residential service customer of AT&T to buy ConnecTech. They're offering television and home theater installation and personal computer and home network setup, plus an extensive list of repair services.
Customers can initiate the ordering process for AT&T ConnecTech services by visiting www.att.com/connectech.
At announcement time, they are offering everything from home theater planning and consultations to new hardware installation and notebook repair. Specifically, AT&T ConnecTech provides in-home and over-the-phone support services — including next-day service installation, seven days a week — for a broad range of TV and PC needs, including:
In principle, I like the idea, but if I were to buy a big screen TV at a place like BestBuy, I would personally rather have BestBuy do the service through their GeekSquad group so that in the event something goes wrong, then you have one place to get to get your problem resolved.
On the other hand, if you have an existing TV that you want re-purpose into a home theater, it might be a good idea to give AT&T a shot at doing this.
If you are using AT&T for ConnecTech, your comments and feedback would be great!
email me - alan at weinkrantz dot com