Take the Rackspace culture of Fanatical Support, add in its subsidiary company, Mosso's positioning of "The Hosting Cloud," and then mix it with Rob La Gesse's street smarts, social media savvy and no-nonsense approach to listening to the customer and presto, you have a really interesting conversation.
I've been following Rob over the last six months since he started with Mosso. And now in his recent shift to becoming the company's Director of Customer Development, you can learn some really good and practical lessons about listening to customers and leveraging social media.
Follow Rob's Mosso Twittering at: twitter.com/mosso
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